Customer Service / Information Centre

At Parkmore, we understand the importance of an enjoyable shopping experience. This is why we work hard at providing the most comfortable and convenient shopping experience for you and your family. This all starts with our incredibly friendly and helpful Guest Services Reprensentatives, who are available seven days a week and can be found just outside Big W.

Our Guest Service Representatives are happy to assist you anyway that they can. A few of the services they provide include: 
  • Free wheelchair, motorised scooter and stroller hire (bookings essential)
  • Kiddy cruiser hire
  • Gift wrapping service
  • Public transport information
  • Taxi bookings
  • Community information and services
  • Assistance with lost children or family members in the Centre
  • Lost and found property 
  • Help you find the store you’re looking for 
  • Parcel Point Drop off and Collection Centre 

Location level:
Located on G, outside Big W
Phone number:
03 9798 9494

Language Board 

To celebrate cultural diversity in Keysborough and enhance the communication between our team and our customers we have launched a Language Board at the Guest Service Desk!
This board outlines the staff on duty and what language they speak. If there are members of our community that English is their second language there is now opportunity to speak in their native tongue to one of our Centre staff.
We also have an online tool available at the desk to translate written messages if assistance is required in writing.
We hope this is a useful service for our community.

Gift Cards

The perfect gift for everyone, for any occasion. The Parkmore Shopping Centre Gift Card is available online or at the GIVV Gift Card Machine located next to the Guest Services Desk.  Use it like a debit card, it is redeemable at all Parkmore Shopping Centre stores that accept EFTPOS.

Join us on
Opening hours
Mon - 9am - 5.30pm
Tue - 9am - 5.30pm
Wed - 9am - 5.30pm
Thu - 9am - 9pm
Fri - 9am - 9pm
Sat - 9am - 5pm
Sun - 10am - 5pm
Parkmore Shopping Centre
317 Cheltenham Road
Keysborough VIC 3173
Phone: 03 9798 9494